Frequently Asked Questions

We serve Bellville, Durbanville, Brackenfell, Parow, Kraaifontein, Kuils River, and surrounding Cape Town areas. If you're unsure whether we cover your location, contact us and we'll confirm.

No major preparation is needed. Simply tidy the areas being cleaned and remove small or fragile items from the space. We recommend keeping pets and children away from the work area during the appointment.

With good ventilation, carpets and upholstery typically dry within 2–4 hours. Drying time can vary depending on humidity, airflow, and the type of fabric.

Yes. We use eco-friendly, non-toxic products that are safe for children, pets, and allergy sufferers. You don't have to choose between a clean home and a healthy home.

We provide free, no-obligation quotes before any work begins. Call Nicole on 062 279 0073 or use the contact form on our website for a personalised quote.

Yes — we offer same-day appointments for urgent cleaning needs. Whether you have unexpected guests arriving or a last-minute event, we'll be there when you need us.

We recommend professional carpet cleaning every 6–12 months. For homes with pets, children, or high foot traffic, we recommend every 6–9 months. Regular professional cleaning removes deep-seated dirt, allergens, and bacteria that vacuuming alone cannot reach.

Yes — in most cases, professional carpet cleaning can remove or strongly improve stains from wine, coffee, pet urine, and other common spills. The final result depends on how old, deep, or repeated the stain is, but we use specialised products and techniques to achieve the best possible outcome.

Yes — pet odours are one of the main reasons customers book professional cleaning. We use specialised urine and odour neutralisers that are highly effective at eliminating lingering smells. Professional treatment targets the contamination, residue, and smell-causing build-up trapped in the carpet.

It's helpful but not required. If there is a noticeable amount of dust, fluff, or debris, vacuuming a day in advance can be beneficial. We handle the professional cleaning, so don't worry if you haven't vacuumed.

Yes, you may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil the carpet. We recommend waiting until the carpet is fully dry before moving furniture back.

Yes. We clean fabric, leather, microfibre, velvet, and most other upholstery materials. We check the material first and use the appropriate cleaning method to ensure safe and effective results.

We recommend bi-weekly vacuuming and professional deep cleaning every 12–18 months, depending on use. Homes with pets, children, or heavy use may benefit from more frequent cleaning.

We can move normal household furniture where reasonably possible to access the upholstery. However, fragile, valuable, or heavy items should be cleared beforehand.

Yes — we specialise in leather cleaning and conditioning. We use products specifically designed for leather to clean, nourish, and protect your leather furniture.

Mattresses can harbour dust mites, dead skin cells, allergens, and bacteria. Professional cleaning sanitises and refreshes your mattress, promoting a healthier sleep environment and extending the life of your mattress.

We recommend professional mattress cleaning every 6–12 months, or more frequently if you have allergies, pets, or asthma.

Yes. We deep-clean tiles and grout, removing built-up dirt, mould, and stains. Your tiles will look like new again.

The time depends on the size of the area and the condition of the grout. We provide a time estimate when we give you a free quote.

Yes. We deep clean and sanitise vehicle interiors, including seats, carpets, and upholstery. Perfect for cars, SUVs, and bakkies.

Yes — we specialise in removing pet hair and odours from vehicle interiors, leaving your car fresh and clean.

Call Nicole on 062 279 0073, use the contact form on our website, or WhatsApp us for a quick response.

Yes — we provide free, no-obligation quotes before any work begins. No hidden fees, no surprises.

We accept various payment methods. Contact us for details when you book.